Colombia 272, Vista Hermosa, CP 64620 Monterrey, N.L. México

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Sé parte de nuestro equipo, escríbenos a:

bolsadetrabajo@cipm.mx

Consumer Satisfaction

  • CSI, Consumer Satisfaction Index

  • Mystery Shopper

  • Service performance

  • NPS, Net Promoter Score

Differentianting

Using the correct methodology to assess the customer satisfaction index allows you to identify which metrics are the most relevant having an impact in the performance of the company, therefore enabling the company to achieve a strong positioning and build a marketplace differentiation.


Developing customized strategies and implementing timely actions will help improve, maintain and monitor the competitive advantage of the company, as well as preserve it over the time. 

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Brief